Frequently Asked Questions or Problems

Table of Contents

Common Questions

Problem:

1. No light emits from the scanner.
2. OpticPro 9630P/FBIV: Yellow, Green, Grainy and/ or Vertical Line images are scanned.
3. OpticPro A3I: No 32-bit Twain Source.
4. Action Manager is minimized on the Taskbar and will not Maximize (open).
5. "Grainy" or bad images appear when scanning.
6. Saving files in JPEG format and/ or reducing image file size for before emailing pictures.
7. OpticPro 4800P/FBII: Pentium II Computer locks up when the scanner software has been installed.
8. OpticPro 4830P/ FBIII: Pentium II Computer locks up when scanner software has been installed.
9. OpticPro 9630P/FBIV: Pentium II Computer locks up when the scanner software has been installed.
10. OpticPro 600P/4831P: Pentium II Computer locks up when the scanner software has been installed.
11. How do I scan multiple pages with Expervision's TypeReader OCR?
12. The scanner makes an unusual sound when starting to scan. Is this normal?
13. Lose sound or the sound card behaves erratically when the scanner is connected and/ or installed.
14. Error Message: "Scanner Not Found" or "Program was unable to find your scanner."
15. All Flatbed Scanners: General Troubleshooting Guide
16. All Flatbed Scanners: Troubleshooting Printer Problems
17. General Information
18. OpticPro 9636T: Installation doesn't finish or error messages are displayed at the end of the installation.
19. OpticPro 9636T: The TextBridge and the Picture Publisher icons are missing from the Action Manager.

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