Answers to Frequently Asked Questions or Problems

Scanner Models: All Flatbed Scanners (Except 4800P and FB II)

Problem: No light emits from the scanner.

Solution:

Check the setting for the parallel port within the BIOS. The scanner works best with the parallel port set to I/O 378h and EPP. Listed below are a few systems and the appropriate settings that the scanner will work optimally at.

Common BIOS Entry Methods and Settings:

After you have the correct parallel port settings, reboot the computer verify the scanner through the Scanner Utility (located under Plustek Scanner in the Start Menu; click START, PROGRAMS, PLUSTEK SCANNER, SCANNER UTILITY). If the scanner light does not come on, do the following:

Windows 95 / 98

1. Click on START
2. Click on RUN
3. Type System.ini and press OK
4. Click on SEARCH
5. Click on FIND
6. Type ScannerParameters and press ENTER
7. In the [ScannerParameters] section, edit or add the following lines:
8. Port_ChipType=17
9. Port_Mode=0
10. Click on FILE
11. Click on SAVE
12. Click on FILE
13. Click on EXIT
14. Restart your computer

After restarting the computer, try a scan to see if the light comes on underneath the glass.

If the light still does not come on, there is something wrong with the scanner.  Please call .

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