Answers to Frequently Asked Questions or Problems
Scanner Models: All Flatbed Scanners (Except 4800P and FB II)
Problem: No light emits from the scanner.
Check the setting for the parallel port within the BIOS. The scanner works best with the parallel port set to I/O 378h and EPP. Listed below are a few systems and the appropriate settings that the scanner will work optimally at.
Common BIOS Entry Methods and Settings:
|Computer Brand||Parallel Port Settings||BIOS Setup Key|
278/Compatible, or Bi-directional or
|Compaq||3BC-3BF, 7BC-7BE, IRQ 7, DMA 3 or
278-27F, 678-67A, IRQ 7, DMA 3
|Sony||278/ IRQ 7, Bi-directional||F3, then F2, or F1|
|Sharp Laptop 9020||378/ EPP||F2|
|Toshiba Laptop||378/ Bi-directional||Toshiba Utility|
|Packard Bell||378/ECP or Bi-directional (older models)
378/EPP (newer models)
|F1 or F2|
|Dell||378/ EPP||F1 or Del.|
|Hewlett Packard||378, IRQ 7/ EPP||F1|
|Gateway 2000||378/ EPP||F1|
|Other Systems||378/ EPP||
F1 or Del.
After you have the correct parallel port settings, reboot the computer verify the scanner through the Scanner Utility (located under Plustek Scanner in the Start Menu; click START, PROGRAMS, PLUSTEK SCANNER, SCANNER UTILITY). If the scanner light does not come on, do the following:
Windows 95 / 98
After restarting the computer, try a scan to see if the light comes on underneath the glass.
If the light still does not come on, there is something wrong with the scanner. Please call .
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