Answers to Frequently Asked Questions or Problems

Scanner Models: All Flatbed Scanners

Problem: Scanned images come out "grainy" or the colors on the screen are not a nice as the original picture.

Solution:

To fix this problem you will need to setup Windows to allow more colors to be used by the display. You will need to be able to display a minimum of 65,000 colors or High Color (16 bit) in order to have the images appear properly on your computer. Your video card will need to have at least 1MB of memory to be able to display at least 65,000 colors.

To change the number of colors Windows is using, follow the steps provided below. If you cannot increase the number of colors, you can still print high quality images, but you will not be able to properly display them on your computer.

For Windows 95 or 98

1. Click on the START button
2. Click on the SETTINGS option
3. From the settings submenu select CONTROL PANEL.
4. Inside of the control panel locate the DISPLAY icon and double click on the icon. This will display the Display Properties for your computer.
5. Inside the Display Properties locate and select the SETTINGS tab across the top of the window
6. Locate the Color Palette Option.
7. Click on the button at the right-hand end of this box. From the drop list select the High Color (16 bit) option.
8. Click on the APPLY button in the lower right-hand corner of the Display Properties Windows.
9. Allow Windows to restart your computer so that the change will take effect.

If you are unable to select a higher number of colors then your video card does not have enough memory to display more colors at higher resolutions. Try lowering the resolution by moving the Desktop Area slide bar to the left. Then try changing the number of colors again. If lowering the resolution does not allow you to use enough colors you will need to increase you video card's memory or purchase a new video card.

If you encounter any problems trying to change the Video Card settings, we suggest you contact the Video Card Manufacturer or the Computer Manufacturer for further assistance with this situation.

For Windows 3.1x

1. Locate the icon for MAIN in the Program Manager. Double click on the MAIN icon.
2. In the MAIN window there will be an icon for Windows Setup. Double click on the WINDOWS SETUP icon.
3. The Windows Setup program will appear. It will show the current driver being used for the video display. Display drivers are usually listed in the following format:

   (Manufacturer), (Resolution) (Number of colors)

   Examples: Super VGA , 800x600 16 colors

   Video 7 1Mb, 800x600 256 colors

4. From the menu select OPTIONS and the entry for Change System Settings. A Change System Settings dialog box will appear and there will be an entry box for Display.
5. Click on the button at the right end of the box to display a list of the available drivers.
6. Locate a driver for your display adapter that uses at least 65,000 colors (65K Colors). Note that the VGA adapter driver only supports 256 colors.

WARNING: Selecting a different manufacturer's display adapter may prevent Windows from functioning properly.

If you cannot find an appropriate driver, you will need to contact your manufacturer for information on how to configure Windows to display the necessary number of colors. Once you have selected a driver click on the OK button.

Windows may require that you insert the Windows installation diskettes or diskettes from your display adapter manufacturer. You will need to restart Windows before the new settings will take effect.

If you encounter any problems trying to change the Video Card settings, we suggest you contact the Video Card Manufacturer or the Computer Manufacturer for further assistance with this situation.

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