Answers to Frequently Asked Questions or Problems

Scanner Models: All Flatbed Scanners

Problem: Error Message: "Scanner Not Found" or "Program was unable to find your scanner"

Solution:

Check the setting for the parallel port within the BIOS. The scanner works best with the parallel port set to I/O 378h and EPP. Listed below are a few systems and the appropriate settings that the scanner will work optimally at. Please disconnect the printer before you make any changes to the BIOS.

After you have the correct parallel port settings, reboot the computer verify the scanner through the Scanner Utility (located under Plustek Scanner in the Start Menu; click START, PROGRAMS, PLUSTEK SCANNER, SCANNER UTILITY). If the scanner light does not come on, do the following:

Windows 95 / 98

1. Click on START

2. Click on RUN

3. Type System.ini and press OK

4. Click on SEARCH

5. Click on FIND

6. Type ScannerParameters and press ENTER

7. In the [ScannerParameters] section, edit or add the following lines:

Port_ChipType=17

Port_Mode=0

8. Click on FILE

9. Click on SAVE

10. Click on FILE

11. Click on EXIT

12. Restart your computer

After restarting the computer, the scanner should verify within the Scanner Utility program on the Start Menu under Plustek Scanner.

If this does not solve your situation, or you need assistance with this update, please feel free to contact our Technical Support department at for further assistance with this situation.

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