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Scanner Setup & Usage Troubleshooting

Hardware Requirements

Your scanner uses an interface called an Enhanced Parallel Port (EPP). The scanner's EPP interface allows you to scan information into your computer without the need to use an interface card. The majority of Pentium" computers support EPP. If your computer's printer port does not support EPP, then it is recommended that you purchase an additional parallel port interface card that supports EPP technology to maximize your scanner's performance.


Image-editing is used to enhance, correct and process your images. With your new scanner and your image-editing software, you will begin to explore a new world of editing using colors, paint techniques and special effects.

Opening the Program

For Windows 95 and NT 4.0 users: click START, PROGRAMS, PLUSTEK SCANNER and select the appropriate image-editing application (e.g., PhotoMagic, PicturePublisher).

For Windows 3.1x users: Enter the Program Group, double-click PLUSTEK SCANNER, and then double-click the appropriate image-editing application (e.g., PHOTOMAGIC, PICTURE PUBLISHER)

Acquiring an Image

  1. Under the file menu, select ACQUIRE (scan). The TWAIN dialog box will open (See page 15 for information about TWAIN).
  2. Select an image mode: RGB Color, B & W, or Grayscale.
  3. Select the image resolution (DPI).
  4. Click PRESCAN. The scanner will scan and display a preview image.
  5. Adjust the brightness and contrast by using the slide adjustments (Contrast not used for black and white).
  6. After a satisfactory Prescan, select SCAN to scan the image.
  7. To finish processing the image and view it within the application, close the TWAIN dialog box by clicking CANCEL.

Basic Image Adjustments

The most common adjustments made to your scanned images before editing them are the contrast and brightness settings. These are adjusted differently then from those found within the TWAIN dialog box. To make adjustments after scanning, click on the MAP menu item and select JOYSTICK. The contrast/brightness screen will open, allowing you to make any necessary adjustments. Click OK when done.

Using Editing Tools

The tool icons offer numerous ways to alter your scanned images. These icons are located to the left of the scanned image. Please read the descriptions of these tools under the HELP menu carefully to learn how to properly use your image-editing tools.

Saving Images

To save an image in a format dependent upon your needs, please perform the following steps:

  1. Click SAVE AS from the file menu.
  2. Select the file type (e.g. tif, eps) and location.
  3. Name your file. Note: Make sure the file type extension is attached to your file name (i.e. "Picture.tif").
  4. Click SAVE at the bottom of the screen.

Choosing File Type Extensions

Your image-editing software allows you to save images in various formats to allow greater flexibility and use of your images. The following section discusses some of the most common file formats.

  • BMP: Bitmap is the standard Windows image format. Icons are typically bitmap images.
  • EPS: Encapsulated PostScript is a language file format that is commonly supported by many layout, painting and illustration programs.
  • JPEG: The Joint Photographic Experts Group format is commonly used for color images displayed on the Internet. JPEG reduces the file size of an image by discarding some of the non-critical data of the image. JPEG retains all of the color information of an image and offers varying degrees of compression.
  • GIF: The Graphics Interchange Format is also commonly used to display images on the Internet and also uses its own compression scheme which removes some of the color information to reduce the file size.
  • PSD: Native Adobe Photoshop format.
  • PNG: PNG is more recent alternative to the GIF format that does not eliminate color information or data as it compresses the file size.
  • PPF: Micrografx PhotoMagic native format.
  • TIFF: Tagged-Image File Format is similar to EPS format listed above and is commonly used and supported. TIFF differs from EPS in that it offers an option to compress in some applications.

Printing Images

To print an image, open the FILE menu and select PRINT (the print options screen will open).

  1. Click PAGE SETUP to adjust size dimensions as needed.
  2. Select type of output (e.g. color, grayscale etc.)
  3. Click PRINT.

Scanning Tip: Monitor Gamma

Adjusting the monitor gamma is a critical step to ensure that you view your images properly. To adjust your monitor's gamma, please perform the following steps:

  1. Choose the monitor gamma option by selecting SETUP under the file menu and clicking MONITOR.
  2. Select the MONITOR GAMMA option.
  3. Drag the slider bars until the hue inside each rectangle is the same color as their adjacent colors. When finished, click OK to exit. Note: The steps for adjusting your monitor gamma may vary dependent on the application.

For Additional Help

Under the HELP menu, click HELP. This directory lists complete information about all of your image-editing program's basic and advanced functions. Use it to guide you through any questions you may have.

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Chapter V: Image-Editing

OCR allows you to scan paper text documents into your computer so that you can avoid retyping. Documents can then be modified within your word processing application. This chapter contains information about how to perform OCR and explains the various features within Xerox's TextBridge Classic OCR program.

To Perform OCR

  1. For Windows 95/98 and NT 4.x users:
  2. Open TextBridge Instant Access by clicking START, PROGRAMS, PLUSTEK SCANNER and TEXTBRIDGE INSTANT ACCESS.

For Windows 3.1x users:

Within Program Manager, double-click the PLUSTEK SCANNER group, then double-click TEXTBRIDGE APPLICATION SERVER. The icon will appear on the desktop. Double click TEXTBRIDGE APPLICATION SERVER again to open the application.

  1. If the word processing application you use is not listed under the Available Applications menu, add it by highlighting the application under Registered Applications and clicking ADD. Click O.k. when done.
  2. Open your word processing application as you normally would. NOTE: TextBridge Instant Access must remain minimized when opening your word processing application in order for the OCR process to work.
  3. Under your word processor's FILE menu, choose SELECT SCANNER/SOURCE. NOTE: You will only have to do this step the first time you use the OCR application or when using a different source (e.g. a different scanner model).
  4. TextBridge's selection screen will open. Choose TWAIN as the appropriate source, then click CONTINUE.
  5. TextBridge's source menu box will open. For Windows 3.x users, highlight the the 16-bit TWAIN source for your scanner and click SELECT.  For Windows 95 and NT 4.x users, choose the 32-bit TWAIN source and click SELECT.
  6. A test menu will open. Click TEST if you wish to run through the optional test utility program, otherwise click END.
  7. Insert your text document into your scanner.
  8. Click the GO icon on the TextBridge Classic screen to begin the OCR process.
  9. When the page is complete, TextBridge will ask if you have any more pages to be recognized. Click CONTINUE to recognize more pages or click END to finish. The document will be transferred into your word processing application. You may now save the document and make any necessary edits or changes.

The Main Toolbar

Toolbar Buttons:

GO: Starts the TextBridge Classic process

STOP: Cancels ongoing job

CANCEL PAGE: Cancels current page being processed

READ IMAGE FROM SCANNER: Instructs TextBridge Classic to use the connected scanner as the source of pages to be processed.

READ IMAGE FROM FILE: Instructs TextBridge Classic to use saved image files as the source to be processed.

PREVIEW: Instructs TextBridge Classic to display each page in the view area of the screen and waits for your input before continuing.

The Preview Toolbar

Toolbar Buttons:

ZOOM IN: In preview mode, image is zoomed in one additional level. Keep clicking to continue zooming in.

ZOOM OUT: In preview mode, image is zoomed out one additional level. Keep clicking to continue zooming out.

END ZONE: Makes the cursor a selection arrow. With the selection arrow, you can click on a zone to make it the current selection. Zones can then be resized or moved.

TEXT ZONE: Creates a text zone where TextBridge recognizes only the text with the zone, and excludes any text not inside the zone.

ROTATE LEFT: Rotates the image 90 to the left. This is useful if the scanned image is improperly oriented.

ROTATE 180: Rotates the image 180 . This is useful if the scanned image is improperly oriented.

ROTATE RIGHT: Rotates the image 90 to the right. This is useful if the scanned image is improperly oriented.

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Customer Service

If you encounter problems with your scanner, please go to our troubleshooting page, or for other options, call our fax back number at .

For repair information, click here.

Attention: RMA Department Location in Livermore, CA:
169 Pullman ST
Livermore, CA 94550

For further assistance, visit our most frequently asked questions page or contact one of our Technical Support representatives from Monday through Friday 7:00 AM to 6:00 PM Pacific Standard Time. To avoid any delays, please have the following information available before calling:

  • Scanner name and model number
  • Scanner serial number (located at rear of scanner near port connectors)
  • A detailed description of the problem
  • Your computer manufacturer and its model number
  • The speed of your CPU (Pentium 133, etc.)
  • Your current operating system and BIOS (optional)
  • Other interface cards in your system (including I/O address settings and IRQ settings)
  • Name of software package(s), version or release number and manufacturer of the software
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