Technical Support Tree

Installation Errors (choose one):

• Receiving an Invalid Serial Number during installation
• Missing .DLL files after installation
• Fatal Exception - Error 115 message
• Computer locks up during installation (Pentium II based machines)
• Computer goes into Safe Mode after installation
• Installation problem - Error 106 message
• Missing Icons in the Program menu after installation
• Installing to a drive other than C: drive

If you do not find your answer within these pages and would like to speak with a live representative, please feel free to call . If your particular imaging device has exceeded the one year warranty, please be aware that there will be a service charge of $29.95 for technical support.

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