Technical Support Tree

Computer Locks Up (Pentium II based machines):

Turn off of your system and disconnect the scanner from the back of the computer. The scanner works best with the parallel port set to I/O 378h and EPP. Below is a list of some systems and the recommended settings that the scanner should be set at.

Common BIOS Entry Methods and Settings:

BIOS Setup Keys

Computer Brand

Parallel Port Settings

F1	IBM Aptiva (under device I/O)	3bc Bi-directional or 378/ECP/EPP 1.9 use DMA 3 278h/Compatible
F10	Compaq (under setup/communication)	3bc=3be, 7bc-7be, IRQ 7 DMA 3** 278-27F, 678-67a, IRQ 7 DMA 3 378 EPP or ECP mode(newer models)
F3 Then F1	Sony Desktop	378h EPP or ECP mode DMA 3
Crtl+Alt+Esc/F9 or Del	Acer (under system security)	378h EPP or ECP DMA 3
F2	Sharp Laptop	378h EPP or ECP DMA 3
Del/F1 or F2	Micron	378 EPP or ECP DMA 3
F2	IBM Laptop	EPP or Compatible
F1/F2 or Del	Packard Bell	378h EPP or ECP, 3bc Bi-directional**
F1 or Del	Gateway	378h EPP or ECP DMA 3 or 3bc Bi-directional**
F1	Hewlett Packard	378h EPP or ECP DMA 3 or 3bc Bi-directional**
F1/Del/F2 or Crtl+Alt+Enter	Dell	378h EPP or ECP DMA 3. Parallel port must be set to Enabled and not on Auto
Function +F1	Dell Latitude Laptop	378h EPP or ECP DMA 3. Parallel port must be set to Enabled and not on Auto
Crtl+Alt+Esc or Del	AST (under system security)	378h EPP or ECP DMA 3
Del or F1	NEC	378h EPP or ECP DMA 3
F1 or Del	Cloned/PC Compatible	378h EPP or ECP DMA 3
Toshiba Utility and or Hardware (under program group) or F1	Toshiba Laptop	Output Only/Compatible or PS Bi-directional

After the BIOS is set for the correct address (378) and mode (EPP) make sure you save your changes and let Windows come up and the edit the SYSTEM.INI file.


Editing the SYSTEM.INI file in Windows 95:

1. Click on the START button.
2. Click on RUN.
3. Type SYSTEM.INI and click on OK.
4. Click on SEARCH
5. Click on FIND
6. Type ScannerParameters and press ENTER. (Please note that there is no space between Scanner and Parameters)
7. Add the following lines below the [ScannerParameters] section:

Port_ChipType=17
Port_Mode=0

8. Click on FILE
9. Click on SAVE.
10. Click on FILE.
11. Click on EXIT.
12. Click on START
13. Click on SHUTDOWN
14. Click on OK

Now that your computer is shut down reconnect the scanner and turn your system back on. Your computer should no longer lock up on startup. If it does or you do not understand how to do anypart of this document please give our Technical Support Department a call for a walkthrough @ 925-453-8911.

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