Technical Support Tree

USB Hardware Errors (choose one):

• Grinding noise
• Light won't shut off
• The scanner light bar does not move
• Scanner rattles at the end of the scan
• Transparency light won't come on (UT12)
• Lost sound after installation

If you do not find your answer within these pages and would like to speak with a live representative, please feel free to call . If your particular imaging device has exceeded the one year warranty, please be aware that there will be a service charge of $29.95 for technical support.

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