Technical Support Tree

Image Scans Red/Green/Blue solution:

Make sure that your BIOS is properly configured. You can do this by following this guideline:

Common BIOS Entry Methods and Settings:

BIOS Setup Keys

Computer Brand

Parallel Port Settings

F1	IBM Aptiva (under device I/O)	3bc Bi-directional or 378/ECP/EPP 1.9 use DMA 3 278h/Compatible
F10	Compaq (under setup/communication)	3bc=3be, 7bc-7be, IRQ 7 DMA 3** 278-27F, 678-67a, IRQ 7 DMA 3 378 EPP or ECP mode(newer models)
F3 Then F1	Sony Desktop	378h EPP or ECP mode DMA 3
Crtl+Alt+Esc/F9 or Del	Acer (under system security)	378h EPP or ECP DMA 3
F2	Sharp Laptop	378h EPP or ECP DMA 3
Del/F1 or F2	Micron	378 EPP or ECP DMA 3
F2	IBM Laptop	EPP or Compatible
F1/F2 or Del	Packard Bell	378h EPP or ECP, 3bc Bi-directional**
F1 or Del	Gateway	378h EPP or ECP DMA 3 or 3bc Bi-directional**
F1	Hewlett Packard	378h EPP or ECP DMA 3 or 3bc Bi-directional**
F1/Del/F2 or Crtl+Alt+Enter	Dell	378h EPP or ECP DMA 3. Parallel port must be set to Enabled and not on Auto
Function +F1	Dell Latitude Laptop	378h EPP or ECP DMA 3. Parallel port must be set to Enabled and not on Auto
Crtl+Alt+Esc or Del	AST (under system security)	378h EPP or ECP DMA 3
Del or F1	NEC	378h EPP or ECP DMA 3
F1 or Del	Cloned/PC Compatible	378h EPP or ECP DMA 3
Toshiba Utility and or Hardware (under program group) or F1	Toshiba Laptop	Output Only/Compatible or PS Bi-directional

If that doesn't work please take a look at your installation CD and read the date the CD was made (located on the inner clear portion of the CD). If it is before the date of the driver we have located on our site then please download the current driver. If the driver on our site is not labeled an upgrade then you will have to do a full install with the newly downloaded driver. Uninstall/Install instructions (uninstall for 9636T/P+ or 12000T) are available on our site as well.

If the problem persists then it is possible that you have a bad CCD or CIS. Please email a copy of an attempted scan to so that we may determine if it is a defective imaging device. Make sure you scan it at 75dpi with a JPEG interchange extension.

 

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