Table of Contents
Printer Questions & Problems:
For general troubleshooting questions, click here.
HP DeskJet printers
The following is an excerpt from a HP document. It describes how to disable bi-directional printer support for some HP printers.
Printing problems that are specific to bi-directional communication can be fixed by upgrading the hardware or by deactivating the bi-directional function of the printer driver (some features of the Status Monitor or Toolbox will be lost by deactivating bi-directional communication). This document provides information on how to disable bi-directional communication in Microsoft (R) Windows 3.lx and MS Windows 95.
Instructions for turning off bi-directional communication for MS Windows 3.lx and MS Windows 95 are listed below.
1. For Windows 3.lx: Open File, then Run in the Program Manager.
For Windows 95: Select Start, then Run.
2. On the command line, type the appropriate filename (see the table below for the appropriate filename in accordance with the printer) and choose OK.
3. Choose Continue in the message window.
4. Remove the X next to "Print Cartridge Query" and "Bi-directional Communication."
5. Choose OK.
6. Choose Restart Windows.
|Printer Model||Driver Version||Operating System||Filename|
NOTE: The bi-directional communication will be turned off after Windows is restarted.
If you cannot find an entry for your printer in the table above try searching your system for either HPFCFG*.EXE or HPRCFG*.EXE.
Epson Stylus 500
If you are experiencing a problem printing with your Epson printer you should disable its print spooler. To do this from Windows 95
Lexmark 2030, 2050, 2070
If you are experiencing a problem printing with your Lexmark printer you should disable its bi-directional communications.
What do I do if this does not solve the situation?
If the steps provided above do not solve your situation, we suggest that you install a second parallel to separate the Printer from the Scanner.
If you have any questions or comments concerning the steps provided above or any problems relating to your printer, we suggest that you contact your Printer Manufacturer for further assistance with this situation. They can walk you through the process of disabling bi-directional communication for your printer driver or troubleshoot any and all printer problems.