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Answers to Troubleshooting Questions


Common Questions.

For further frequently asked questions, visit the Technical Support FAQ.

Symptom: The scanner scans very slow.

Cause 1: You are running other applications in the background.

Solution1: Close all the other applications that are running in the background.

Cause 2: You are scanning at a high resolution (DPI).

Solution 2: Reduce the resolution. See Chapter 4 for information about recommended resolution settings.

Cause 3: The Printer Port mode in the BIOS might not be set up properly.

Solution 3: Change the Parallel Port mode in your computer's BIOS to EPP or Bi-directional. Consult your computer's manual on how to make changes to the BIOS.

Symptom: The scanner stopped working after I upgraded to Windows 95/98.

Cause: Windows 95/98is a 32-bit Operating System and most programs written for Windows 95/98 require 32-bit device drivers (the program that communicates between your computer and the scanner).

Solution: Contact our WEB site and download the newest device driver available. If you don't have access to the Internet, please contact us by phone. Our phone numbers are listed on the last page of the guide.

Symptom: The scanner is not in the list of supported scanners in other commercial software.

Solution: Select TWAIN as the scanner.

Symptom: Unable to scan from other software other than the one that came with the scanner.

Solution: Enter the Scanner Setup within the program, Select TWAIN and you will see your scanner listed (e.g. 600P-32 bit TWAIN source).

Symptom: Unable to save to a floppy diskette.

Cause 1: The floppy disk might be write protected.

Solution 1: Move the write protection tab, located in the back of the diskette, to the closed position.

Cause 2: Your disk might not be formatted.

Solution 2: Format the diskette.

Cause 3: There is not enough space available in the disk to save the document.

Solution 3: Delete any files that you don't need from the floppy.

Cause 4: You might be scanning your document at a high resolution. Documents scanned using higher resolution modes will take a considerable amount of disk space.

Solution 4: Reduce the resolution. See Chapter 4 for information about recommended resolution settings.

Symptom: The scanned image takes too long to be sent with an email message.

Cause1: The image was scanned at a high resolution or is physically large.

Solution1: Scan at a lower resolution (DPI)

Cause 2: The Internet might be congested.

Solution: Try sending the message at a later time.

Symptom: The image that I sent through email looks good in my computer but it looks dark in the recipient's computer.

Solution: The Monitor gamma settings should be approximately the same in your and the recipient's computer.

Symptom: The light inside the scanner stays on all the time.

Cause: The Scanner Utility timer is not set up properly.

Solution: Run the Scanner Utility and select the timer to turn the scanner off after the number of minutes that you desire.

Symptom: There is a grinding or rattling noise at the beginning of each scan.

Cause: The scanner engages the gears and it initializes itself before scanning.

Solution: This noise is normal to the operation of the scanner.

Symptom: The scanner grinds at the end of the scan and it looks like it wants to continue scanning.

Cause: This noise occurs when the Parallel Port mode is not set properly in some computers.

Solution 1: Change the Parallel Port Address in your computer's BIOS (3BCh is recommended) and make sure that the Parallel Port mode is set to EPP or Bi-directional. Consult your computer's manual on how to make changes to the BIOS.

Solution 2: Change the Parallel Port mode to SPP.

Solution 3: If the problem persists, please contact our service department.

Symptom: The Action Manager won't restore.

Cause: This problem occurs if the computer is turned off while the Action Manager is scanning.

Solution: 1) Edit the SCANFX.INI file located in the \WINDOWS directory. To edit the SCANFX.INI, Click on the START button in the TASK BAR (Windows 95/98 users), click on RUN, then type SCANFX.INI.

2) Delete the lines that start with LINE, TOP and LEFT.

3) Save the file.

4) Start the Action Manager.

Symptom: The sound was lost after the scanner was installed.

Cause: There is an I/O (Input/Output) address conflict. This situation usually occurs with Yamaha OLP3 sound cards.

Solution: Change the Parallel Port Address in your computer's BIOS (3BCh is recommended) and make sure that the Parallel Port mode is set to EPP or Bi-directional. Consult your computer's manual on how to make changes to the BIOS.

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