Answers to Troubleshooting Questions
For further printer troubleshooting, click here.
Symptom: The printed document is cut ?an inch on the sides when printed.
Cause: All printers have a fixed printable area. Most printers will allow you to print a maximum of 7" inches by 10.0".
Solution: Reduce the size of the image to 95% or 90%.
Symptom: Unable to print, or strange characters are printed when the printer is connected to the scanner.
Cause 1: The cables are not connected properly.
Solution 1: Make sure that the cables are connected tightly and to the proper port.
Cause 2: The printer might not be turned on or it is off line.
Solution 2: Turn the printer on and make sure that is online
Cause 3: The printer cable might be too long.
Solution 3: Use a Bi-directional printer cable that is 6 feet long or shorter.
Cause 4: The scanner cable might have been changed.
Solution 4: If you move your scanner to another computer, make sure that you use the cable that came with your scanner.
Cause 5: The Printer Port mode in the BIOS might not be set up properly.
Solution 5: Change the Parallel Port mode in your computer's BIOS to EPP or Bi-directional. Consult your computer's manual about how to make changes to the BIOS.
Cause 6: The bi-directional mode in some printers might not work properly when connected to the scanner.
Solution 6: Disable the bi-directional mode for your printer. Please consult your printer's documentation.
Cause 7: You might need to update the LPT.VXD file that controls the parallel port in Windows 95.
Solution 7: Contact Microsoft's WEB site and download the LPT.VXD file.
Cause 8: Some printer manufacturers don't recommend connecting the printer to a switch box or to any type of pass-through device.
Solution 8: Install a second parallel port in your computer and connect the scanner to one port and the scanner to the other. Please consult your printer manufacturer to find out if a pass-through device is recommended.
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