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Answers to Troubleshooting Questions

Printer/printing problems.

For further printer troubleshooting, click here.

Symptom: The printed document is cut ?an inch on the sides when printed.

Cause: All printers have a fixed printable area. Most printers will allow you to print a maximum of 7" inches by 10.0".

Solution: Reduce the size of the image to 95% or 90%.

Symptom: Unable to print, or strange characters are printed when the printer is connected to the scanner.

Cause 1: The cables are not connected properly.

Solution 1: Make sure that the cables are connected tightly and to the proper port.

Cause 2: The printer might not be turned on or it is off line.

Solution 2: Turn the printer on and make sure that is online

Cause 3: The printer cable might be too long.

Solution 3: Use a Bi-directional printer cable that is 6 feet long or shorter.

Cause 4: The scanner cable might have been changed.

Solution 4: If you move your scanner to another computer, make sure that you use the cable that came with your scanner.

Cause 5: The Printer Port mode in the BIOS might not be set up properly.

Solution 5: Change the Parallel Port mode in your computer's BIOS to EPP or Bi-directional. Consult your computer's manual about how to make changes to the BIOS.

Cause 6: The bi-directional mode in some printers might not work properly when connected to the scanner.

Solution 6: Disable the bi-directional mode for your printer. Please consult your printer's documentation.

Cause 7: You might need to update the LPT.VXD file that controls the parallel port in Windows 95.

Solution 7: Contact Microsoft's WEB site and download the LPT.VXD file.

Cause 8: Some printer manufacturers don't recommend connecting the printer to a switch box or to any type of pass-through device.

Solution 8: Install a second parallel port in your computer and connect the scanner to one port and the scanner to the other. Please consult your printer manufacturer to find out if a pass-through device is recommended.

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