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Answers to Troubleshooting Questions

The Computer Locks.

Symptom: The keyboard and the mouse locked after the scanner was installed.

Cause: There is an I/O (Input/Output) address conflict.

Solution: Change the Parallel Port Address in your computer's BIOS (3BCh is recommended). Consult your computer's manual on how to make changes to the BIOS.

Alternate Solution: If changing the parallel port I/O address to 3BCh does not solve the situation, please see the Pentium II Lockup Solution for additional information.

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