Technical Support Tree

Scans Vertical Lines solution:

When scanning, if vertical lines appear all over the image, make sure that your BIOS is properly configured. You can do this by following this guideline:

Common BIOS Entry Methods and Settings:

BIOS Setup Keys

Computer Brand

Parallel Port Settings

F1	IBM Aptiva (under device I/O)	3bc Bi-directional or 378/ECP/EPP 1.9 use DMA 3 278h/Compatible
F10	Compaq (under setup/communication)	3bc=3be, 7bc-7be, IRQ 7 DMA 3** 278-27F, 678-67a, IRQ 7 DMA 3 378 EPP or ECP mode(newer models)
F3 Then F1	Sony Desktop	378h EPP or ECP mode DMA 3
Crtl+Alt+Esc/F9 or Del	Acer (under system security)	378h EPP or ECP DMA 3
F2	Sharp Laptop	378h EPP or ECP DMA 3
Del/F1 or F2	Micron	378 EPP or ECP DMA 3
F2	IBM Laptop	EPP or Compatible
F1/F2 or Del	Packard Bell	378h EPP or ECP, 3bc Bi-directional**
F1 or Del	Gateway	378h EPP or ECP DMA 3 or 3bc Bi-directional**
F1	Hewlett Packard	378h EPP or ECP DMA 3 or 3bc Bi-directional**
F1/Del/F2 or Crtl+Alt+Enter	Dell	378h EPP or ECP DMA 3. Parallel port must be set to Enabled and not on Auto
Function +F1	Dell Latitude Laptop	378h EPP or ECP DMA 3. Parallel port must be set to Enabled and not on Auto
Crtl+Alt+Esc or Del	AST (under system security)	378h EPP or ECP DMA 3
Del or F1	NEC	378h EPP or ECP DMA 3
F1 or Del	Cloned/PC Compatible	378h EPP or ECP DMA 3
Toshiba Utility and or Hardware (under program group) or F1	Toshiba Laptop	Output Only/Compatible or PS Bi-directional

If the problem persists then it is possible that you have a bad CCD or CIS. Please email a copy of an attempted scan to so that we may determine if it is a defective imaging device. Make sure you scan it at 75dpi with a JPEG interchange extension.

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