Technical Support Tree

Scan Bar Stops a Third of the Way Down solution:

If the scanner light bar stops a third of the way down you can follow this guideline:

For the 9636T, 9636P+, and 12000T:

1. Click on Start
2. Click on Run
3. Type in regedit then click on OK.
4. Click on the plus sign on HKEY_LOCAL-MACHINE.
5. Click on the plus sign on SYSTEM
6. Click on the plus sign on CURRENTCONTROLSET
7. Click on the plus sign on SERVICES
8. Click on the plus sign on VxD
9. Click on the plus sign on SCANDRV
10. Look for Chipset on the right hand side of window, it should read 0x00000017 (23) if not double click on the blue and white icon and change the xx to 17 and click on OK. If not there then click on EDIT, then NEW and DWORD VALUE. This will give you a New Value #1 type Chipset in box and enter. Then double click on the blue and white icon and change the xx to 17.
11. Look for PortMode on the right hand side of window, it should read 0x0000000 (0) if not double click on the blue and white icon and change the xx to 0 and click on OK. If not there then click on EDIT, then NEW and DWORD VALUE. This will give you a New Value #1 and type PortMode in box and enter.
12. Now look for IOBase=0x000000378 (888) if not there then click on EDIT, then NEW and DWORD VALUE. This will give you a New Value #1 type IOBase in box and enter. Then double click on the blue and white icon and change the xx to 378.
13. You should now have Chipset=17, PortMode=0 and IOBase =378. Close out of the registry Editor and reboot your computer.

For all other parallel based scanners:

1. Click on Start
2. Click on Run
3. Type in system.ini then click on OK.
4. Scroll down until you found [ScannerParameters] in [ ] look for Port_ChipType=xx make sure and set it to 17, then look for Port_Mode=xx and make sure that it is set to zero (0).
   

If you have done all the above steps and still have the problem then it is possible that you have a defective scanner. In this case please call to talk with a representative about a replacement.

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