Technical Support Tree

Scanner Not Found solution:

If the scanner is not found check the setting for the parallel port. The scanner works best with the parallel port set to I/O 378h and EPP. Below is a list of some systems and the settings that the scanner works best at.

Common BIOS Entry Methods and Settings:

BIOS Setup Keys

Computer Brand

Parallel Port Settings

F1	IBM Aptiva (under device I/O)	3bc Bi-directional or 378/ECP/EPP 1.9 use DMA 3 278h/Compatible
F10	Compaq (under setup/communication)	3bc=3be, 7bc-7be, IRQ 7 DMA 3** 278-27F, 678-67a, IRQ 7 DMA 3 378 EPP or ECP mode(newer models)
F3 Then F1	Sony Desktop	378h EPP or ECP mode DMA 3
Crtl+Alt+Esc/F9 or Del	Acer (under system security)	378h EPP or ECP DMA 3
F2	Sharp Laptop	378h EPP or ECP DMA 3
Del/F1 or F2	Micron	378 EPP or ECP DMA 3
F2	IBM Laptop	EPP or Compatible
F1/F2 or Del	Packard Bell	378h EPP or ECP, 3bc Bi-directional**
F1 or Del	Gateway	378h EPP or ECP DMA 3 or 3bc Bi-directional**
F1	Hewlett Packard	378h EPP or ECP DMA 3 or 3bc Bi-directional**
F1/Del/F2 or Crtl+Alt+Enter	Dell	378h EPP or ECP DMA 3. Parallel port must be set to Enabled and not on Auto
Function +F1	Dell Latitude Laptop	378h EPP or ECP DMA 3. Parallel port must be set to Enabled and not on Auto
Crtl+Alt+Esc or Del	AST (under system security)	378h EPP or ECP DMA 3
Del or F1	NEC	378h EPP or ECP DMA 3
F1 or Del	Cloned/PC Compatible	378h EPP or ECP DMA 3
Toshiba Utility and or Hardware (under program group) or F1	Toshiba Laptop	Output Only/Compatible or PS Bi-directional

After you have the correct parallel port settings, you should reboot the computer and try to verify the scanner through the Scanner Utility (located under Plustek Scanner in the Start Menu). If the scanner does not verify, you should do the following:

(Windows 95/98)
1. Click on Start
2. Click on Run
3. Type SYSEDIT and press OK
4. Click on WINDOW
5. Select the listing for C:\WINDOWS\SYSTEM.INI
6. Click on Search
7. Click on Find
8. Type ScannerParameters and press ENTER
9. In the [ScannerParameters] section, edit or add the following lines:

    Port_ChipType=17
    Port_Mode=0
    Scanfx_IO=378

10. Click on File
11. Click on Save
12. Click on File
13. Click on Exit
14. Restart your computer

After you restart the computer you should once again try to scan a picture.

If need be, we suggest you ensure that there are no DMA or IRQ conflicts between the parallel port and another device on your computer system (commonly Modems and Sound Cards may also use IRQ 5 or 7). This can be done by changing the settings for the Sound Card software (see hardware manufacturer for assistance with this procedure).

If you have any further questions or problems, please feel free to contact our offices directly at .

 

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