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Answers to Troubleshooting Questions


Symptom: The scanned document comes out as strange characters on the screen.

Cause: Text page was scanned upside down in the wrong direction.

Solution: Reverse the page and scan again.

Cause: The OCR software is limited to certain types of documents, fonts and formats. You might be trying to scan a form, spread sheet, a hand written letter or a document with color text or color page.

Solution: Scan a clean document that contains, preferably, one column and has black text on a white page.

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