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Answers to Troubleshooting Questions

Installation Problems/ Solutions for OpticPro 9636T

Problem: The following message is displayed at the end of the software installation: "Fatal exception OD at xxx                     VXD has occurred..." and your computer locks at a blue screen.

Solution: If you are using Norton Antivirus in your computer: 

                1) Uninstall Norton Antivirus.

                2) Install the scanner software.

                3) Install Norton Antivirus.

Problem: An error occurred during the move data process-115.

Solution: If you are reinstalling the scanner software:

                1) Close the Instant access program from the task bar.

                2) Reinstall the scanner software.


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