Answers to Troubleshooting Questions

Scanner Models: OpticPro 9636T

Problem: The message "A fatal exception OE has occurred at 0028:C0230810 in VxD VMM(0D)+00001810. The current application will be terminated." is displayed.

Solution:

This error occurs when Norton Antivirus 4.0 or 5.0 is installed in the computer.  You need to uninstall Norton Antivirus completely, install the scanner software and reinstall Norton Antivirus.

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