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Answers to Troubleshooting Questions

Scanner Models: OpticPro 9636T

Problem: The message "A fatal exception OE has occurred at 0028:C0230810 in VxD VMM(0D)+00001810. The current application will be terminated." is displayed.


This error occurs when Norton Antivirus 4.0 or 5.0 is installed in the computer.  You need to uninstall Norton Antivirus completely, install the scanner software and reinstall Norton Antivirus.

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