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Answers to Troubleshooting Questions


Scanner Models: OpticPro 9636T

Problem: The message "Setup was unable to find the installation languages in D:\install\setup.lib file" is displayed.

Solution:

Windows 3.1x, 95/98

You need to update the version of the MSCDEX.EXE file. Please contact Microsoft for an update.

To find out the version that you have:

1) Click on START.

2) Click on programs.

3) Select MS-Dos Prompt.

4) Type: MSCDEX

5) The version will be displayed

Note: Windows 3.1x users need to exit Windows and type MSCDEX at the DOS prompt.

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