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Please note that this form is for customers who purchased their scanner in NORTH AMERICA ONLY.

If you are located outside of North America, and you wish to recieve technical support for your Plustek product, please click here to locate the technical support department for your country.

Personal Information:

Your Name:
Your Email Address*: (i.e. )
*NOTE: If your email address is not correctly typed in, we cannot respond to your request.

Purchase Information:

Place of Purchase:
Date of Purchase:
Did you Register the Scanner? Online Scanner Registration

Scanner Info:

Scanner Model:
If OTHER, Please Specify:
Serial Number:
Power Source Comes From:

About Your Scanner:

OpticPro/FB Line of Flatbed Scanners:

Does the Scanner have an LED?
Parallel Port Mode:
Parallel Port I/O Address:
Printer Status:

Sheetfed Line of Scanners:

IRQ Setting:
I/O Address:

About Your Computer:

Computer Make/Model:
Operating System:
Cpu Type:
CPU Speed: (In Mhz)
Total System RAM:
Printer Make/Model:
Printer is Connected To:

Have you previously discussed this situation with a Plustek Technician?

Technician's Name:
Date You Last Contacted him/her:


Please record a detailed message pertaining to any problems, or questions that you have about your Plustek scanner below. When finished, please click the SUBMIT button to process this form to Plustek USA.

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